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Relief Manager/Shift Leader
Full Time - Mona Vale NSW

Pittwater is continually evolving to remain relevant in the competitive Northern Beaches market.  The transformation of Pittwater has provided specialty spaces for our customers including Glasshouse Restaurant, Potters Café & Bar, Monkey Bun & Hope Bar, The Meeting Place and Sports 365.  We are looking to meet with a Leader that shares our vision and values and is driven to add value to our venue, team and industry. 


Pittwater - Serving our community, enhancing your lifestyle

Club Values – Integrity, Customer Focus, Safe, Fun, Inclusive

This is how we do things @ Pittwater.


As a Relief Manager/Shift Leader you set the standards and provide leadership to the team, whilst providing support to the Customer Service Management team.  Your ability to build relationships, lead and manage people and their expectations both internally and externally is key to your success and to the success of the team.


The role responsibilities include but are not limited to:

  • Sufficient staffing - source replacement/extra staff as required, make roster adjustments and account for absences
  • Provide direction to staff regarding presentation, communication and ensure customer service levels/expectations are maintained
  • Liaise with leadership/maintenance team regarding equipment difficulties/difficulties/service
  • Work with department managers/teams to provide 5 star service within all departments, encouraging repeat patronage and developing a rapport with Club members and guests
  • Work in conjunction with Gaming Manager to drive the Clubs Loyalty program
  • Liaise with Leadership team and Human Resources to ensure that training programs and induction/onboarding for individuals is completed as per the Clubs policy
  • Reporting issues, customer feedback and recommendations to the Customer Service Manager
  • Knowledge of Microsoft Office highly regarded specifically Excel
  • Ensure thorough knowledge of NSW RSA and RCG legislation, Workplace Health and Safety, Self-Exclusion and any other government legislative requirements

We are always looking for great candidates to join our team and develop within an industry that we are passionate about.  If you are looking for the opportunity to develop your skills and launch into a rewarding hospitality career joining our team in 2020 is the perfect start.



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